Frequently Asked Questions (FAQs)
Find all the essential details about buying and selling on Arbong Desi Marketplace.
1. What is Arbong?
Arbong is a marketplace where South Asian origin buyers and sellers can list, discover, and trade new or pre-loved desi clothing, accessories, and home décor items.
2. Who can use Arbong?
Anyone aged 15 or older, with a valid email address, and living in Finland can create an Arbong account to buy or sell.
3. What can I buy or sell on Arbong?
- Clothing & Accessories: Sarees, kurtas, lehengas, jewellery, handbags, and more.
- Home & Décor: Cushions, wall art, lamps, tableware, textiles, etc.
4. How do I create an account?
- Click Sign Up. You can register with your Google/Gmail account or via email.
- Verify your email or phone.
- Complete your profile (optional photo, phone number, and bio).
Start browsing or listing items—for free!
5. How do I list an item for sale?
- Click Sell Now in the top menu.
- Upload at least 3 clear photos.
- Choose a category and subcategory.
- Add a descriptive title, condition, detailed product information, and your asking price.
- Select delivery method and item location.
- Click Publish—your listing goes live instantly.
5. Are there any fees or commissions?
Arbong is completely free. There are no listing fees or commissions.
6. How do I ship or deliver items?
Sellers and buyers arrange in-person pickup or shipping with tracking, per their mutual agreement. You can offer flat-rate, calculated-rate, or local pickup options.
7. What is the return and refund policy?
- Sellers specify their own return window (for example, 7 days for “not as described”).
- Buyers must request a return through Arbong within the seller’s stated window.
8. How do I communicate with buyers/sellers?
Use Arbong’s built-in messaging inbox—keep all details on-platform for your protection. Do not share personal contact info until you’re ready to finalize the deal.
9. How can I edit or delete my listing?
Go to My Listings in your dashboard and click Edit or Remove next to the item you wish to update.
10. How do I report a problem or suspicious user?
On any listing or profile, click Report. Provide details, and our Trust & Safety team will investigate within 24–48 hours.
Didn't find what you needed?
Our dedicated Customer Support Specialists are here to assist you. Feel free to reach out to our customer service team for any additional help or guidance you may need. We’re committed to supporting you every step of the way.
Arbong is your go-to marketplace for buying and selling South Asian fashion and décor. We connect communities worldwide, promote sustainability, and empower individuals while celebrating heritage.